Last updated: March 31, 2025 | Effective immediately upon signup
FirmLift.ai ("FirmLift," "we," "us," or "our") is a software-as-a-service platform providing AI-powered intake automation, lead response, website hosting, and marketing automation services to law firms. Our services are provided on a subscription basis.
FirmLift.ai offers the following subscription plans:
Service features may be updated or enhanced at any time. Material reductions in service will be communicated with 30 days' notice.
The free website build offer ($1,995 value) is contingent on maintaining an active FirmLift.ai subscription for a minimum of 30 days after the site goes live. If a subscription is cancelled within the first 30 days of launch, a one-time website build fee of $497 applies. After 30 days, cancellation is always free with no penalties.
You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period — your service will remain active until that date. We do not provide prorated refunds for unused time in the current billing cycle.
To cancel, email support@firmlift.ai or use the cancellation link in your account portal. Cancellation requests are processed within 1 business day.
FirmLift.ai offers a 30-day money-back guarantee on your first month of the AI Autopilot plan. If you are not satisfied within the first 30 days, contact us and we will issue a full refund of your subscription fee — no questions asked.
Refunds are not available after 30 days or for subsequent billing cycles.
To use FirmLift.ai services, you agree to:
FirmLift.ai's AI SMS and voice features are designed to help you comply with the Telephone Consumer Protection Act (TCPA). However, you are solely responsible for ensuring that your use of automated messaging complies with applicable federal and state laws. FirmLift.ai provides tools — not legal compliance advice. Consult your own counsel regarding TCPA obligations specific to your practice.
FirmLift.ai collects and processes lead data on your behalf. We do not sell your data or your clients' data to third parties. Lead data collected through your FirmLift.ai account belongs to you and is portable — you may export it at any time.
For full details, see our Privacy Policy.
Your website content, firm name, and client data remain your property. FirmLift.ai retains ownership of its platform, automation workflows, software, and templates. Upon cancellation, we will provide an export of your website content and lead data within 7 business days.
FirmLift.ai's liability to you for any claim arising out of these terms or your use of our services is limited to the amount you paid us in the 30 days preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost revenue, lost cases, or lost clients.
We target 99.9% uptime for all hosted services. Planned maintenance windows will be announced in advance. Unplanned outages will be addressed within 4 hours. We do not offer SLA credits for downtime.
We may update these Terms of Service from time to time. Material changes will be communicated via email to the address on your account at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the new terms.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, with proceedings conducted in Chicago, IL.
Questions about these Terms? Contact us at: